The Coaching Engine

See every call. Coach every agent. Catch every flag.

Voipcom listens to every call, scores it against a uniform 8-dimension rubric, surfaces the ones that need you, ranks your team on a weighted leaderboard, and writes the coaching summary, automatically. Exclusively for Voipcom voice clients. New to Voipcom? We'll port your numbers and have you live this week.

Book a Free Demo See the Coaching Engine

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Your reps don't change anything
Works with your existing CRM

Overview

Last 30 days · All agents

Manager view

Calls

1,247

▲12%

Talk time

68h

▲8%

Avg quality

87/100

▲4%

Positive

73%

▼2%

Top agents

Agent	Calls	Talk	Quality
Riley K.	247	14h	94
Jordan M.	218	12h	88
Avery P.	192	10h	71
Sam D.	176	9h	82

📊

See every call

Transcribed, summarized, scored. Searchable in seconds.

🎯

Coach every agent

8-dimension rubric, per-call coaching, weekly digest.

🚩

Catch every flag

29 built-in alerts, custom rules, evidence-backed.

★★★★★

100% 5-star verified Google reviews

Real customers, real conversations. Read every review on Google →

★★★★★

"The service I receive from Voipcom is top notch. Quick response and always have the answer. They don't waste anytime - just get the job done!"

W. Scott Lawler · Google

★★★★★

"Great phone system for our business! We love the features we get with Voipcom and wouldn't go back to Verizon again."

Tiffany Nedrow · Google

★★★★★

"Great product, great customer service. We've used the service for over a month now and we are still learning all the great options it offers. Easy to use. Transition from old system was seamless."

Dan Jackson · Google

★★★★★

"This team is so responsive! They are trustworthy, and have the best customer service! David is always helpful and great to work with!"

Karen Gil · Google

★★★★★

"Great customer service - even after 5:00 on a Friday, I got an immediate response and my issue was quickly resolved!"

Pam Molnar · Google

★★★★★

"The product is excellent & has far exceeded my expectations. My interactions with the team members at Voipcom has been exceptional and always very helpful!"

Heidi Spillmann · Google

★★★★★

"The service I receive from Voipcom is top notch. Quick response and always have the answer. They don't waste anytime - just get the job done!"

W. Scott Lawler · Google

★★★★★

"Great phone system for our business! We love the features we get with Voipcom and wouldn't go back to Verizon again."

Tiffany Nedrow · Google

★★★★★

"Great product, great customer service. We've used the service for over a month now and we are still learning all the great options it offers. Easy to use. Transition from old system was seamless."

Dan Jackson · Google

★★★★★

"This team is so responsive! They are trustworthy, and have the best customer service! David is always helpful and great to work with!"

Karen Gil · Google

★★★★★

"Great customer service - even after 5:00 on a Friday, I got an immediate response and my issue was quickly resolved!"

Pam Molnar · Google

★★★★★

"The product is excellent & has far exceeded my expectations. My interactions with the team members at Voipcom has been exceptional and always very helpful!"

Heidi Spillmann · Google

Manager Overview & Weekly Briefing

Voipcom tells you what to look at this week.

Open Voipcom on Monday morning and the Briefing has already read your team's last 7 days and flagged what matters: who dropped in quality, where pricing objections spiked, which agent crushed empathy. Each item deep-links to the agent or call cited.

Auto-generated weekly briefing over your team's window
Severity-coded items: high, medium, low, good
Every item deep-links to the agent or call it cites
KPI tiles with sparklines and Δ vs prior period
Filter by 7 / 30 / 90 days, inbound / outbound / all
Site-manager role auto-clamps to their site

📋 Briefing

3 items need your attention this week

Weekly briefing

Riley K. dropped 11 points in quality this week vs last. Three calls scored under 60. → open agent
Pricing objections doubled vs the prior 7 days. Top sources: Call #1247, #1268, #1281.
Avery P. scored 95+ on empathy in 8 of 12 scored calls. Share with the team.
Call volume up 12% this week. ASA holding under 30s on all queues.

The Coaching Engine

Three layers of coaching. Per call, per agent, per week.

Voipcom doesn't stop at scoring a single call. It coaches each call with quoted evidence, synthesizes patterns across an agent's recent calls, and emails every manager a digest on Monday morning. All on the same uniform 8-dimension rubric.

Per-call coaching

Every call, coached with evidence.

Click any call → Voipcom returns strengths and growth areas, every point quoted from the transcript.

✓ Strengths

Confirmed budget early. Reflected customer's concern about implementation timing.

"I hear you on the cutover risk - let's walk through how we phase this."

Growth area

Missed asking for budget commitment after positive signals.

"We'd love to move forward, just need to think it over."

Per-agent coaching

Cross-call patterns, not one-off feedback.

Voipcom reads the agent's recent calls and synthesizes patterns: themes, recurring strengths, recurring gaps.

Focus this week

Riley closes confidently on discovery but fades on price objections - run roleplay on the next 5 deals over $5k.

Notable calls

#1247 · model call - bring this to 1:1
#1268 · objection slipped - good replay
#1281 · best discovery this month

Based on 62 calls · Gemini 2.5 Flash

Weekly digest

Your Monday morning, written for you.

Every Monday 08:00, every manager gets a per-team digest. Wins, concerns, and the 3 calls that need their eyes.

From: [email protected]

Subject: Your team this week · Mar 9 - Mar 15

247 calls · 73% positive · 4.9 ★

Avery P. set a new team record on empathy (96 avg)
3 calls flagged for cancellation risk
Pricing objections trending up - team huddle?

Open full report →

All 3 layers grade on the same 8-dimension rubric: opening, discovery, empathy, knowledge, objection, resolution, compliance, next steps.

Leaderboard & Awards

One score that's actually fair.

Voipcom ranks every agent on a weighted composite: quality (40%) + sentiment (25%) + first-call resolution (20%) + rubric average (15%). The weights are tunable. Min 3 analyzed calls to qualify, so quiet days don't crash the rankings.

Composite score with configurable weights per metric
Awards Board with automatic 🥇🥈🥉 + skill awards (empathy, knowledge, resolution, compliance)
Competency heatmap: every agent × every dimension, RAG-colored at a glance
Click any agent → drill into the radar + recent calls + per-call coaching
Site managers see their site; office managers see the whole company

🏆 Awards Board · this week

Composite · quality 40 · sentiment 25 · FCR 20 · rubric 15

🥇

Top performer

Avery P.

composite 91 · 192 calls

💚

Empathy champ

Riley K.

96 avg · 62 scored

🧠

Knowledge

Jordan M.

94 avg · 48 scored

🔒

Compliance

Sam D.

100% · 89 calls

Content Alerts

29 built-in alerts. Watching every call, so you don't have to.

Voipcom checks every call against every active rule the moment it's analyzed, then pings the right person only when something matters. Start with the 7-rule starter pack in one click, or write your own in plain English.

alert types

Built for the way your team works.

Voipcom AI ships with rubrics, alerts, and integrations tuned to your field. Pick yours.

Law Firms →

Healthcare Practices →

Home Services →

MSPs & IT Providers →

Real Estate Agencies →

Financial Advisors →

Insurance Agencies →

Integrations

Connects to the CRM you already use.

Voipcom writes structured call data directly into your CRM. Sales, support, healthcare, legal, home services, insurance, contracting, real estate, financial advisors, MSPs. Don't see yours? We build custom CRM integrations on a per-customer basis.

Acculynx

Talk to us about your CRM →

For your reps

Voipcom AI Chrome Extension. Every call, beside your tools.

A clean, read-only window onto calls your phone service already records. Side panel stays beside Salesforce, HubSpot, Gmail, or whatever your reps work in. No new app to learn, no dialer, no switching tabs.

Install from Chrome Web Store Book a Demo

Pricing

$30 per seat for most teams. Custom for the rest.

Most teams sign up below for $30 per seat and are live this week. If you need a signed SLA, custom integrations, or you're rolling out to 50+ agents, we'll build a plan that fits.

Voipcom AI

$30

per seat / month, billed monthly

Every call transcribed and summarized
Action items, sentiment, and call scoring on every call
Manager overview with weekly briefing
Coaching engine (per-call, per-agent, weekly digest)
Weighted leaderboard with awards board
Competency heatmap (8-dimension rubric)
Ask Your Calls (natural-language search)
29 built-in content alerts + custom rules
Email + PDF report delivery
Chrome extension for every rep
CRM sync (Salesforce, HubSpot, Zoho, Clio, more)
Email + chat support

Book a Free Demo

Month-to-month. Cancel anytime. No setup fee.

Voipcom AI Enterprise

Custom

tailored to your team

Everything in Voipcom AI, plus:
Signed SLA with uptime guarantee
Custom DPA and security review
Audit logs and admin access controls
Dedicated Customer Success Manager
White-glove onboarding and training
Custom CRM integrations built for you
Custom rubrics and scoring weights
Volume pricing for 50+ seats
Priority support
Annual billing available

Talk to Sales

For 50+ seats or strict compliance requirements. Or call 480-571-4454.

Our Promise

No contracts. No setup fees. Cancel any month.

The AI runs on real compute the moment you process your first call, so money-back guarantees aren't on the table. Here's what is.

Month-to-month billing

Pay for what you use, not what you might use

No exit fees

Ever. The last month bills like the first.

No retention games

No save-call gauntlet, no friction

If we're not earning the seat, tell us and we'll cancel it.

See Voipcom AI for your team.

15-minute demo. We'll walk through the manager dashboard, the coaching rubric, the leaderboard, and show you a real summarized call from start to finish. No commitment, no credit card.

★★★★★

"Great product, great customer service. Transition from old system was seamless."

Dan Jackson, Verified Google Review

Book a Free Demo